Contact Us

• Login to MyPelican and select "Transfers." There, you can transfer money easily between Pelican accounts.
  

• MyPelican: Check account balances by logging into MyPelican. All accounts and their balances are listed at the top of the screen.
• Phone: Check account balances by calling 1-800-351-4877.

• MyPelican: Select the account that the card is associated with, choose "Card management," and click or tap "Activate new card."
• Phone: Activate your new card by calling 1-800-351-4877 and selecting menu option #2 - Debit and Credit Cards. 

You can change your card PIN by calling 1-800-351-4877 and selecting menu option #2 - Debit and Credit Cards.

• MyPelican: Select the account that the card is associated with, choose "Card management," and click or tap "Report lost/stolen." Keep in mind that once this is done, you cannot reactivate the card within the app. If you've simply misplaced your card, you can temporarily disable it by using the on/off toggle.
• Phone: Call 1-800-351-4877 and select menu option #2 - Debit and Credit Cards. This is available 24/7.

1. When will I be reimbursed for my disputed charge? You will receive communication within 15 days of the day your dispute was filed, letting you know whether we will be able to reimburse you or not.
2. May I keep my current card? In situations where there was a billing error, you'll be able to keep your card. In cases of fraudulent or unrecognized charges, your card must be blocked immediately. A new card and number will be issued to you prevent to further unauthorized charges.
3. What can I expect after filing a dispute? We may need additional information about your transaction while we conduct our investigation. Please be on the lookout for communication from us and respond as soon as possible.
4. How long does the dispute process take? The process may take between 60 to 120 days. If the dispute is found in your favor, you'll receive communication that your case has been closed and the provisional credit will remain in your account permanently. If we receive a merchant response with supporting evidence that the charge was legitimate, we will send a copy for you to review. If this occurs, you can respond and send additional information to us for further review. 

Credit Disability

In your time of need, our claims process is quick and easy. If you elected payment protection on your loan, you can use this convenient claims process to quickly and easily file your disability claim.

File Your Claim

To check on the status of a claim, call 1-800-621-6323.

 

Credit Life

To file a Credit Life claim, please call us at 1-800-351-4877.

Don't forget to have your date of disability handy when filing your claim! Your disability date is the last day that you worked, your injury date, or your diagnosis date. 

Transfer Balances or Request a Limit Increase on your Credit Card

Submit a balance transfer request here.

To request a credit card limit increase or a temporary purchase limit increase on your Pelican credit card, message us in MyPelican, fill out the contact form below, or call us at 1-800-351-4877.

Pelican members cannot send or request funds until their checking account has been open for 60 days. However, another Zelle user can send funds to the newly enrolled account immediately.

For detailed answers to other most frequently asked Zelle questions, such as payment limits and enrollment, click here. To speak directly with Zelle customer support, call 1-844-428-8542.

One of the conditions of your loan agreement is that you're required to maintain comprehensive and collision coverage on your vehicle as long as you have a loan with Pelican. If you're receive a notice from us, that's because we have not received proof that you have acceptable insurance coverage. 

In order to prove you have the proper comprehensive and collision coverage needed, we need you to provide us with information outlined in your insurance policy, which includes showing Pelican State Credit Union as the lienholder and the amount of your deductible. Please note that an insurance card is not an acceptable proof of insurance. 

If we don't receive proof of insurance that meets the requirements outlined in your loan agreement, Collateral Protection Insurance (CPI) may be issued to you through Pelican's insurance program. This coverage is intended to protect Pelican's interests and will not meet the requirements of any financial responsibility law or provide liability coverage to you.

If you've received a notice from us, it's simple to submit your insurance information to us quickly and securely online, or you can always submit proof via mail or fax. 

To email your proof of insurance, please email the policy as an attachment to pelicanstatecu@imcovered.com.

To mail your proof of insurance, please send your policy to:

To fax your proof of insurance, please send your policy to (877) 935-3967. For any other questions regarding Pelican's insurance program, please call (833) 921-8093.